Refund Policy

New subscriptions include a 14-day free trial. The trial requires a valid payment method and is available to first-time customers only. Returning customers are charged immediately when they subscribe. If you do not cancel before the trial ends, the subscription converts automatically to the paid plan and your payment method is charged for the first time. Subscriptions are otherwise governed by our Terms of Service.

Your first subscription charge is covered by a full refund, no questions asked, if you request it within 30 days of that charge. This applies to the first subscription charge on your account whether you chose monthly or annual billing. It does not apply to renewals or to any subsequent charge. To request this refund, follow the instructions in Section 8.

Subscriptions renew automatically and are billed in advance. You can cancel your subscription at any time from the billing page in your dashboard. Unless you choose an immediate prorated cancellation as described in Section 4, cancellation keeps your access through the end of the current paid period, and you are not charged again after that period ends.

Renewal charges are not refunded in full, except where required by law. A monthly renewal may be partly refunded if you choose an immediate prorated cancellation, as described in Section 4.

When you cancel your subscription from the billing page in your dashboard, you can either:

• keep access until the end of the paid period, with no refund. Your service continues through the end of the current period and you are not charged again; or
• cancel immediately and receive a prorated refund for the unused remainder of the current paid period. Your access ends when the cancellation takes effect.

If you pay monthly, you can cancel at any time and receive a prorated refund for the unused remainder of the current paid period. If you cancel within 30 days of your first charge, the full amount of that first charge is refunded instead, under the first-charge rule in Section 2. Add-on sites and the $10 AI Capacity Booster are not refundable in a cancellation, as described in Section 5.

If you pay annually, prorated cancellation is available only within that same 30-day window, when the full first annual charge is refunded. After the window closes, an annual cancellation keeps your access until the end of the annual period with no refund, as described in Section 6.

Refunds are issued to the original payment method and typically arrive within 5-10 business days. The fees charged by the payment processor on the original charge are not returned, so the refunded amount may be slightly less than the gross prorated figure. You can export your data, including your profile, leads, boards, sites, and connections as JSON, at any time and before you cancel, from the billing cancel dialog.

Add-on sites and prepaid top-ups such as the $10 AI Capacity Booster are usage-based and consumable. Once purchased, they are non-refundable.

The 30-day first-charge refund described in Section 2 applies to annual plans, including the first charge of an annual subscription. Prorated cancellation of an annual plan is available only within that 30-day window. After the window closes, an annual cancellation keeps your access until the end of the annual period with no refund, except where required by law.

Promotional pricing, including the LAUNCH50 promo, does not change the rules in this policy. Refunds are computed on the amount actually paid after any discount or promo code, not on the list price of the plan.

The billing page cancel flow offers the cancellation choices described in Section 4. To request a refund by email:

• email legal@distroteam.com from the email address associated with your DistroTeam account; and
• identify the charge you would like refunded and the date it was made.

We will confirm whether the charge is eligible under this policy. If it is, we will issue the refund to your original payment method.

Questions about this Refund Policy? Contact legal@distroteam.com or write to JKMK Ventures LLC, Attn: Legal, 30 N Gould St Ste N, Sheridan, WY 82801, United States.